Shipping policy
We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy to understand how we handle shipping and delivery of your orders.
Shipping Locations
We ship to most parts of the world, however, please note that the availability of specific shipping destinations may be subject to change, and the complete list of eligible countries will be displayed during the checkout process.
Shipping Methods
All orders are shipped from our warehouse located in Sydney, Australia. We take pride in providing you with a secure and efficient shipping service. Every package is shipped with tracking to ensure transparency and peace of mind throughout the delivery process.
Shipping Schedule
We process and ship orders from Monday to Friday. For most orders placed before 12:00 PM AEST (Australian Eastern Standard Time) on business days, we aim to dispatch your items on the same day. Orders placed after this time, on weekends, or on public holidays will be shipped on the following business day.
Shipping Costs
Worldwide shipping is free.
Estimated Delivery Times
The estimated delivery times may vary depending on your location and any unforeseen circumstances. Below are approximate delivery timeframes:
- Australia: 2-8 business days
- New Zealand: 6-27 business days
- Asia Pacific: 6-27 business days
- US & Canada: 6-27 business days
- UK & Europe: 6-27 business days
- Rest of World: 6-27 business days
Please note that these are general estimates, and actual delivery times may differ. You will receive a tracking number with your order confirmation, allowing you to monitor the progress of your shipment.
Customs and Import Duties
For international orders, please be aware that you may be responsible for customs and import duties in your country. These charges are not included in the shipping cost and will be the recipient's responsibility.
Questions or Concerns
If you have any questions or concerns about our shipping policy or the delivery of your order, please feel free to contact our customer support team at support@waterleveller.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.
Thank you for choosing WaterLeveller.com. We appreciate your business!